Saturday, 24 November 2012

An apology would help.

It's time to draw out the ramifications of my on going problem with BT so at the risk of sending you to sleep here is a brief run down.

Three days after my sons funeral BT cut me off. It took days to establish that a small mistake in the address made by someone 20 years ago had resulted in my line being cut without any warning.

After that it took ten days to get a working phone back and then another week to get the broadband back. To date we still have the wrong number.....we are now waiting for our old number to be restored.

People trying to ring hear the phone ringing. They think I'm not answering it.

This is serious for a priest. The family of a man dying here last week were unable to get in touch . Ditto the funeral directors.

I am not the priest in charge here but we are a working cluster and two of the other priests have been away for the week.

A man needed to be given the last rites yesterday. Not able to get an answer they phoned several other people only one of whom knew the temporary number. Finally the message got through and when I rang the dying man's daughter she said

"oh Jean I'm so sorry. We should be praying for you"

I went around straight away and said the words of comfort.

Lots of people have comforted me in my grief and I'm very grateful.

From BT I have not even had one word of regret....no one has apologized for this appalling predicament.

BT care have on the whole been good but somewhere in BT there must be a person who can take responsibility for both saying sorry and trying to ensure that no one else is treated in the same way.

 

12 comments:

  1. I would have thought the whole blogging community could contact BT on your behalf.

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  2. Using http://www.ceoemail.com/ I have contacted them on your behalf.

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  3. Thank you very much. I do appreciate that.

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  4. The CEO replied this morning and says he will look into it.

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  5. Thank you very much. I will let you know what happens.

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  6. You can email at http://coatesstudy.weebly.com/contact.html when you get back on line if that's easier but I watch your blog in Google Reader.

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  7. We are now back to normal here. The old number was restored this morning. I just don't know why it took so long or why I had to bang on about it before it happened.

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  8. Am I good, or am I good? Doubt it was anything I did but one would like to think the CEO had a hand in it.

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  9. I am sure your contribution helped. Thank you.

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  10. I HAVE now heard from the BT complaints dept. (The executive level no less) and I can forward the message if you have time to contact me via the contact details on the website I cited above.

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  11. I've tried several times to get in touch via your address. Failed sorry but I am interested in the reply you got!

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  12. It works for me. Did you copy the linl into your browser? That will take you to the contact page. I'm sure you are savvy enough to realise it is not itself an email address. You could try coatesstudy-webmaster@yahoo.co.uk which is an email address and I will check my spam box carefully if you put an obvious subject line such Jean here!

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