Following my grief at the start of the week we are now in the stuff of nightmare. Yesterday my phone and wifi were not working. This morning I tried to sort it out.
Trying to talk to a human being was the problem. As soon as I fed in the number BT said I wasn't their customer and to go and talk to who ever was my service provider.
I was able to quote the amount we paid them every month. They could not help.
Finally I got through to AOL who were not helpful either. They told me to go to Talk Talk. I have never had any dealings with them but I did try. A technical expert tried to find a fault. I told him it seemed to be a problem of communication. He gave me the number of their customer loyalty division.
I have never been a customer of Talk Talk so no loyalty was involved!
Arriving at my house to tell me the phone wasn't working I finally got two people to ring BT on my behalf because I kept losing the signal on my mobile.
Whilst that was happening the post arrived with two letters from BT and AOL. Informing me I had asked to close the account and so I would be cut off. This was a day after the event! I had not asked!
I have now spoken to a pleasant sales lady from BT. They can't reinstate the account. They can't even guarantee the same number but I have signed up for the package.
Desperate to get it all up and running they tell me that it might be another two weeks.
Why can someone who pays everything on time, Who has never reneged on a contract. Who just wants the status quo to be observed Why does this sort of cock up have to arrive this week of all weeks.
Thank goodness for the iPhone at least. And sorry if you are ringing me. I am at home but BT aren't.
The punch line to all this is that I am actually a share holder in BT!
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