Yesterday was not a good day. I had ordered a microwave from Amazon. It was arriving that day so the old one had to be moved. It was too heavy for me so David and I between us lowered it to a small trolley. It took us both to get it out to the barn, the repository of all dead utensils!
An email from DPD told me I could track the parcel. Then they gave me the time slot so at the agreed time I sat, iPad on my knee and tracked the parcel. I watched it go to the next village, realised it was very close and waited.
I saw the van as it went straight past us. The screen told me it was delivering another parcel first then it was our turn. Our turn never came. A new message came on the screen telling me we were out! They had pushed a note through the door with a number on. To rearrange delivery. There was no note!
I emailed immediately. We were not out. The van was close by. We were still in the estimated time.
Several minutes passed. No word from DPD.
I sent off email, tried to ring, got an automated service with no human at the end.
Finally I sent off a mail to Amazon.
They replied fairly quickly. I cancelled the order. They were sympathetic and refunded the money!
It was almost a repeat of last years BT frustration.
This morning I ordered a new one from John Lewis.. They use their own vans!