On the premise that if it can happen to me it can also happen to you I am posting what is a cautionary tale.
Last week I booked my Christmas slot at Tesco.....it was to be delivered on Monday 22 December. I included regular items, intending to go back later as is usual.
They arrived yesterday morning, Monday 2 December just three weeks early!
I took them in. They were things I often buy but when I looked on the website I realised I'd lost my place....there was no reserved order for the 22cnd.
This prompted a phone call. The young man was polite but couldn't help....he had no idea how this could have happened. But the advice was to go online and book another one.
The only one I could get was on the Sunday before Christmas...
I didn't get an email telling me this had been booked so I rang back! Yes they had it, they would give me my order number....
I then changed my email address in my account to be doubly certain they had it right!
All this took time and during the process my husband tried to ask me where his breakfast croissant was.
I was in the middle of all the various phone options at the time so I didn't pay too much attention. I should have done....the lovely almond croissant was black when I ultimately recovered it! It was very hard...no teeth could have got through it .
By this time my anxiety about our Christmas delivery gave way to anger. I am cross! I stuck to the rules. Did everything right , even joined their priority delivery plan . Now they explain they are unable to modify their rules so that I can't get my originally booked slot back.
I sent them an email........ A letter of complaint....waiting.......