Meter reading!

Yesterday I received a request for a meter reading. The electricity company said my present reading was not in line with past ones.
Since I had not sent in a reading obviously the meter had been read by one of their people whilst I was away!
I went out with the right key to read the meter...but it was quite difficult on my own...several rapidly changing numbers confused me....I decided to wait to get help!
Then I noticed a help line...so I rang it...
I am afraid I played the feeble old woman card.
I asked if someone would come out and reread my meter...I was finding it too confusing.
The electricity company were wonderful...they actually listened to me ...a conversation with real people...yes of course they would send out a reader.
They gave me the option of booking a date and time.
I then spoke to the man in charge of making appointments. During the course of this he looked at the last read and then laughed...."He’s put both readings together" he said "No wonder it doesn’t look right."
He then worked out the figures involved....I no long needed a person to come out!
My direct debit will continue intact!
He confirmed that I am listed as a priority customer . Old women living alone it seems need to be looked after.
Well....nothing to complain about in any of this...far from it I am impressed!
Both people on their hot line yesterday were kind, reasonable and actually helpful. Long may it continue!



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